At Sound Holistic Health we strive to maintain a positive provider-patient relationship.  Outlining our policies allows for effective communication to ensure we meet that goal. Please read this carefully and do not hesitate to ask our staff any questions. 

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Cancellation and No Show Policy

If you are unable to keep your appointment, please call the clinic 24 hours prior to your scheduled appointment time. To cancel a Monday appointment, please call our office by 10:00 a.m. on Friday.  First office calls please provide 48 hours prior to your scheduled appointment time. To cancel a Monday appointment, please call our office by 10:00 a.m. on Thursday.  If prior notification is not given, you will be charged $40 for a missed follow up appointment and $50 for a missed First visit appointment.

This allows us time to offer the spot to another patient. Exceptions can be made for extenuating circumstances and emergencies.

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Fragrance Free/Low Scent Policy 

Sound Holistic Health Clinic is a fragrance free environment as many people are sensitive to synthetic fragrances. Please refrain from wearing perfumes, colognes, or highly scented body products. 

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Insurance 

It is your responsibility to understand your insurance, flexible spending, and health benefit plan(s). If benefits are denied, you are responsible for payment in full.  Coverage and benefits disputes should be addressed to your insurance company as they determine your coverage, co-payments, co-insurance, and deductibles. If our providers do not participate in your insurance plan, we may submit an out-of-network claim on your behalf. You may be responsible for the balance due depending on your out-of network coverage.

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Financial Terms and Payment 

All payments are due at the time of service, including co-payments. You, or your guarantor, are responsible for all charges and services rendered whether covered by your insurance or not. Excessively overdue accounts may incur finance charges and will be forwarded to an outside collection agency. You will be responsible for any fees generated as a result of collection efforts. A guarantor, other than yourself, is not authorized to receive any of your medical information unless authorized by you in writing. If you are having difficulty paying your balance or affording services, please inquire at the front desk.

 

Labs

We strive to use the most accurate functional measures of health to best guide your health care decisions while working to keep the cost to the patient as low as possible.  As such, we charge a phlebotomy handling and convenience fee to cover the cost of offering optimal lab services to you at our clinic. Other fees may apply for specialty labs or labs not covered by insurance.

 

Privacy Terms
We keep a record of the healthcare services we provide you. Applicable state and federal laws protect the confidentiality of your medical information and grant you the right to see or obtain a copy of the record we keep. Moreover, if you believe that information in your record is inaccurate, you may also request that we correct or amend that record. We will not disclose your medical information to others unless you direct us to do so or applicable laws authorize or compel us to do so. Sound Holistic Health is required to provide you with a copy of its Notice of Privacy Practices and to obtain written acknowledgment that you have received it. The notice outlines the types of uses and disclosures that may occur involving your protected health information, describes your rights and explains how you may exercise those rights. Please read it carefully. If you have questions concerning that management of your healthcare information at our clinic, wish to inquire about your rights or if you wish to schedule an appointment to view your medical record, please call our office at (425)258-4633.

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